Abby Gaudette

Skills

Instructional Design & Multimedia Production

• SaaS Platform: Advanced knowledge of Zeta Marketing Platform (ZMP), (Sailthru, Loyalty, Grow, and Cheetah Digital) for instructional design and user training.

• Content Development: Expertise in scripting, storyboarding (from concept through final production), Envato, typography, and photography; proficient in basic gamification strategies.

• Authoring & Creative Tools: Advanced knowledge of Adobe Creative Suite (Photoshop, InDesign, Acrobat), Camtasia, Snagit, Audacity, ElevenLabs, and voice narration; familiar with Adobe Illustrator and  Audition.

• Technical: Familiar with Articulate (Storyline/Rise), Adobe Captivate, Figma, Sketch, Adobe Premiere, RoboHelp, and Synthesia.

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LMS & Learning Operations

• Platforms: Extensive administration and implementation experience with Docebo and SumTotal; familiar with Lessonly, TalentLMS, Tovuti, Cornerstone, and Bridge.

• Credentialing & Assessment: Experienced in digital credential management using Accredible and Credly; advanced knowledge of SurveyMonkey and Jotform.

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Systems & Productivity

• Project & Knowledge Management: Advanced proficiency in Confluence, Guru, SharePoint, and Zendesk; familiar with GitHub and MadCap Flare.

• Generative AI & Productivity: Proficient in prompt engineering for instructional design using ChatGPT, Microsoft Copilot, and Gemini; expert in Microsoft Office, Google Workspace, Zoom, Slack, and Microsoft Teams. 

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Experience

Zeta Global, New York, New York 
Acquirer of Marigold Enterprise

Instructional Designer, December 2025 to Present

• Execute end-to-end eLearning video production for the Zeta Marketing Platform (ZMP), driving customer onboarding and feature adoption.

• Manage continuous content development for integrated solutions, to ensure seamless transition and consistent training quality post-acquisition.

 

Marigold, LLC, New York, New York 
Formerly Cheetah Digital

Instructional Designer, January 2023 to December 2025

• Led full-cycle eLearning video production for enterprise SaaS solutions, including Sailthru, Loyalty, Grow, and Cheetah Digital, utilizing animations and storyboards to drive onboarding and feature adoption.

• Collaborated with Subject Matter Experts (SMEs) to develop high-retention instructional scripts and ensure technical accuracy across the Marigold product suite.

• Authored and maintained comprehensive process documentation and SOPs for the training department.

• Served as lead proofer, providing quality assurance (QA) and design support to ensure consistency across all training deliverables.

 

The Recycle Challenge, New Orleans, Louisiana

Artist in Residence, January 2024–Present

• Crafting through the repurposing and upcycling of 80% to 90% of the materials used for projects into art for parades and events. www.the-recycle-challenge.com

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InterHarmony International Music Festival, New York, NY / Italy 

Designer & Assistant to the Director, June 2003 to August 2024

• Led end-to-end design and production of high-profile marketing collateral, including Carnegie Hall Series posters, CD packaging, logos, and digital/print assets for international markets.

• Managed complex project lifecycles, overseeing international logistics, seasonal staff coordination, and participant communications across the US and Europe.

• Collaborated with leadership to develop and maintain consistent brand identity across multiple global festival seasons.

• Directed cross-functional logistics including travel coordination, scheduling, and application processing for a large-scale international organization.

 

Cheetah Digital, New York, New York
Divested from Experian Marketing Services

Instructional Designer, December 2019 to January 2023

• Executed end-to-end eLearning video production including research, scripting, and post-production to drive onboarding, feature adoption, and platform proficiency for a global SaaS user base.

Senior Training Operations Specialist & LMS Administrator, Dec 2016 to Jan 2023

• Served as Senior Docebo LMS Administrator, leading the system buildout, configuration, and global launch for internal teams and external clients.

• Partnered with cross-functional stakeholders to implement and manage scalable training content and operational workflows.

• Optimized training operations by managing reporting, intake workflows, and trainer scheduling to support enterprise-level growth.

• Developed data-driven assessments to measure eLearning effectiveness and learner engagement.

 

Experian Marketing Services, New York, New York

Training Operations Manager, March 2012 to December 2016

• Served as Senior Docebo LMS Administrator, leading the system buildout, configuration, and global launch for internal and external clients.

• Partnered with stakeholders to implement scalable training content, operational workflows, and data-driven assessments to measure effectiveness.

• Optimized operations by managing reporting, intake workflows, and trainer scheduling to support enterprise growth.

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Education

Massachusetts College of Art, Boston, Massachusetts

• Bachelor of Fine Arts Degree, Graphic Design

• Studio Foundation Award

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​Bennington College, Bennington, Vermont

• Two years of undergrad before transferring to Massachusetts College of Art Boston

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​Brimmer and May School, Chestnut Hill, Massachusetts

• High School College Prep

 

Certification

• Camtasia, TechSmith (2019, 2020)

 

Additional Experience

• Manager of Support Services, Experian Marketing Services

• Client Support Specialist, CheetahMail

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